| Activity | The tab that lists what you, your team and your clients did in your account. |
| Admin | The role that holds all twelve switches and is the only one that can change your firm's details, manage the team and download the client list, the audit trail and the full export. |
| Anchor | The fingerprint of the latest line of your proof chain, published once a day to storage that cannot be rewritten. |
| Audit trail | The tab that lists every event in your account, including who opened a document and who signed in. |
| Automatic renewal | A payment method you set up so that your plan renews itself on its end date. |
| Board | The Data Protection Board, which receives the report on a breach. |
| Breach incident | Your record of a personal-data breach, with the letter to the people affected and the report to the Board. |
| Client | The person you collect documents or answers from. |
| Closed request | A request you have ended, after which its links stop taking documents. |
| Consent | A client's agreement to the notice, which they give on their upload link and which we record with the time. |
| Consent only | A request that records notice and consent for documents you already hold and asks for no upload. |
| Consent receipt | The page a client sees after they consent, showing what they agreed to, which they can also have emailed to them. |
| Consent renewal | A request that asks a client to agree to your keeping their documents for a further period. |
| Daily summary | The one email we send a person on a morning after something happened, which lists those records. |
| Deleted | Destroyed for good, because the key that protects the file is destroyed and the file can no longer be read. |
| Deletion date | The day a client's documents are deleted under the retention rule. |
| DigiLocker | The government service from which a client can fill an item such as a PAN Card instead of uploading a file. |
| Document | A file your client uploads for an item. |
| Evidence | The part of an export that holds your records and the proof chain and no documents. |
| Export | A zip of your documents and evidence that can be checked without our help. |
| Fingerprint | A 64-character code that is unique to one exact file. |
| Folder | Everything you hold on one client, with their requests, documents and consents. |
| Free period | The 30 days you can use Confidential Dispatch before you pick a plan. |
| Grace | The 15 days after your free period or a paid period ends unpaid, in which everything still works. |
| Grievance contact | The name and email your clients can write to with a complaint, which appear in the notice. |
| GSTIN | The GST registration number on your invoices. |
| Held by firm | The tag on a consent-only request, which means the documents stay in your firm's own records. |
| IST | Indian Standard Time, the time every date and time in the app is shown in. |
| Item | One document or one written answer that a request asks for. |
| Kept by law | A second period you add to a retention rule because a law requires you to keep the records. |
| Kind of practice | The question at signup that decides which starter template you get. |
| Mine and Everyone | The switch at the top of a list that limits it to what you created or shows everyone's. |
| Notice | What your client reads before they upload, including why you ask, what you ask for and how long you keep it. |
| Notifications | The tab that lists what has been sent to you, which is also what the bell shows. |
| Nudge | A message to you, and not to your client, that says a reminder is due and that you need to send it. |
| Proof chain | The lines of your proof record, each carrying its own fingerprint and the one before it, so that no line can change unseen. |
| Proof record | Your account's permanent record of consents, notices, documents and deletions. |
| Purpose | The reason a request gives for collecting what it asks for, which is written into the notice. |
| Relationship ended | The date you record when someone stops being your client, which starts the clock for a rule of as long as they're a client. |
| Reminder | An email we send your client to say that items are still outstanding. |
| Request | The documents and written answers you ask one or more clients for, with a private link for each person. |
| Required | The mark on an item that must arrive before a client's request counts as complete, where an item marked If applicable never holds it open. |
| Retention queue | The screen that lists each row opened 15 days before a deletion date, where you renew, keep or delete. |
| Retention rule | How long a request keeps what it collects, which is written into the notice. |
| Rights link | The private link on a client's receipt that lets them withdraw consent or ask for a copy, a correction or deletion. |
| Rights page | The screen where you answer a client's request for a copy, a correction or deletion. |
| Rights request | A client's request for a copy of their data, a correction or deletion. |
| Role | A named set of switches that decides what a colleague can do. |
| Seat | One person who can sign in under your plan, where a disabled colleague does not count. |
| SHA-256 | The method that makes a fingerprint. |
| Starter template | The template we copy into your account at signup for your kind of practice. |
| Suspended | The 15 days after grace in which an unpaid account is closed to most of the app and at the end of which it is erased. |
| Switch | One of the twelve tick boxes on a role, each of which opens a part of the app. |
| Template | A saved layout of a request that you can start new requests from. |
| Two-factor authentication | A second step at sign-in that uses a code from an authenticator app alongside your password. |
| Upload link | The private link one client uses to send documents and answers for one request. |
| Written answer | Text your client types for an item instead of uploading a file. |