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Yes, choose Close request at the top of the request page and confirm, and every link on it stops working at once.

You can close a request at any time while it is open. It does not matter how many items are in.

  1. 1 Open the request.
  2. 2 Choose Close request.
  3. 3 Read the dialog Close this request and choose Yes, close it.

Closing needs the Create and send requests switch on your role. Without it the button is greyed out.

What closing does:

  • ✓Every link on the request stops working at once. A person who has not finished, and whose link had not ended, sees that your firm has closed the request and is told to reach out to you.
  • ✓What you already received stays in your clients' folders and keeps its deletion dates.
  • ✓The request moves to the Closed tab on the Requests page.
  • ✓Reminders stop, and so do expiry notices for its links.
  • ✗Nobody is emailed. Your clients find out when they next open their link.
  • ✗Nothing is deleted.
  • ✗You cannot reopen it. To collect more, create a new request.

When every link on a request has already ended, a banner offers Close request. The dialog then says nobody is cut off, because no link was live. Closing only files the request. See what happens when a link ends early.

Your client can also close their own link without finishing. They do that by saying they cannot provide the remaining items. That ends only their link, and you are told by email and in Notifications. See how you learn what arrived.