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The limits, periods and prices that you or your clients meet in Confidential Dispatch are listed here, grouped by what they apply to.

Requests and links

WhatNumber
How long an upload link stays open14 days, or 7 or 30 days if you choose. See how long the link stays open.
Items on one request25
People you can add when you create a request50. You can add more later, one at a time.
Length of a request title2 to 120 characters
Length of the purpose2 to 200 characters
Length of the name of an item1 to 120 characters
Length of a written answerUp to 500 characters
Size of one file your client uploads50 MB. See file sizes.
Size of everything one client uploads on a request500 MB
A file your client adds on the upload page but never sendsRemoved after 7 days
Reminder emails we send one client on a request, after the first email3. See reminders.
When reminders fall due7 days and 2 days before the link ends, and sometimes once halfway. Never within 2 days of an earlier message.
When Home counts a link as closing soon3 days or fewer before it ends
Receipt emails a client can ask for from one receipt3
Requests or clients listed on one listThe first 200. The search on Home finds the rest. See finding a request.

Keeping and deleting

WhatNumber
Shortest and longest retention period1 day to 3650 days, which is 10 years. See the longest period.
Choices on the retention rule1 year, 2 years, 5 years, as long as they're a client, or another period of your own
Length of the name of a law on a request3 to 200 characters
When a row opens in the Retention queue15 days before the deletion date, for a fixed period with no law. See the deletion prompt.
When a renewal can be offered from a client's folderFrom 30 days before the date. See offering a renewal.
Length of a renewal1 day to 3650 days
When we remind you about a renewal nobody has sent10 days and 5 days before the date
When a row you kept because the client stays comes back15 days before the review date, which starts at 12 months after you chose to keep it
Time you have to answer a client's request90 days. We remind you 30 days and 7 days before. See the answer window.
Length of a reason for declining a client's request3 to 300 characters
Length of a client's own words on a correction requestUp to 2,000 characters
Time for the report to the Board after a breach72 hours from when it became known

The 90 days and the 72 hours are set by the law (DPDP Rules, Rule 14 and Rule 7). Our guide explains the 72-hour rule.

Exports

WhatNumber
How long one export lasts7 days from its first documents download
Downloads of each part of the documents3
Size of one part of the documentsUp to 2 GB or 10,000 documents, whichever comes first
Downloads of the evidence on its ownNo limit

See the export limits.

Signing in and your account

WhatNumber
How long you stay signed in7 days. See staying signed in.
How long sign-in is paused after repeated wrong attempts15 minutes. See being locked out.
Length of a password8 to 128 characters. See the password rules.
How long the link to confirm your email works24 hours
How long the link to reset a password works2 hours
How long an invitation to a colleague works7 days
Size of your firm's logo1 MB, as a PNG, JPG or WebP file
When the daily summary is sent08:00 IST
Entries on one page of Activity or the audit trail50, across up to 10 pages. The audit trail export has no limit.
Length of a message to support10 to 4,000 characters

Plans and billing

WhatNumber
The free period30 days. See the free period.
Grace after the free period or a paid period ends unpaid15 days, and everything still works
Suspension after grace15 days, and then the account is erased. See if you stop paying.
When we tell you a plan will not renew by itself7 days before its last day
When we remind you the free period is ending7 days before the last free day, and the day before it
GST18% on top of the price
PlanAnnualMonthlyPeople who can sign in
Solo₹18,000 + GST₹1,999 + GST1
Firm₹49,000 + GST₹5,999 + GST10
Institution₹99,000 + GST₹11,999 + GSTUnlimited

A disabled colleague does not count toward the people who can sign in. Your invoice splits GST into CGST 9% and SGST 9% when your state is Maharashtra. Otherwise it shows IGST 18%. See how plans and seats work and invoices and GST.