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Either way the documents are deleted on their original date, and you can still keep or delete them from the Retention queue before then.

If your client declines

Your client declines by choosing to keep nothing on the renewal page. Their answer is recorded and their link closes. We tell everyone whose role can decide retention in the app at once, and in the next daily summary email.

Nothing is deleted early. The row stays in the Open tab of the Retention queue and reads declined with the days left. It shows Declined with the date and "they chose to keep nothing". You cannot send another renewal on that row. You can still keep on a basis of your own or delete now until the date.

If your client chooses some items and leaves others, the chosen items are renewed. The items they leave keep their original date, and you are not asked about them again.

If your client does not answer

The renewal link stays open until the deletion date. On that date the link stops working, the documents are deleted in the daily run, and the row closes. It appears in the Outcomes · 90 days tab as deleted on schedule.

Either way

Your next daily summary says which it was: the client declined, the renewal went unanswered, or no decision was recorded. The deletion is recorded in your audit trail.