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Yes, choose Decline on the request's row in Rights and give a reason, which your client reads on their rights link.

Decline is on every open row of the Rights page, for a copy, a correction and deletion alike. Any role with the Answer rights requests switch can use it.

  1. 1 Choose Decline on the row.
  2. 2 Under Why are you declining?, type your reason.
  3. 3 Choose Decline again to confirm.

The decline is recorded on your audit trail against your name, and the row moves to the Register tab. Your client's rights link shows the request as declined with your reason, as described in what your client sees after you answer.

Declining changes nothing else. A declined deletion does not change when the documents are deleted. The app accepts any reason in your own words.

Your client can ask again at once. A new request starts a new 90 days. To keep records under a law named on the request, use Keep under law instead, as described in answering a deletion request.