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Choose Contact support from your account menu, pick what it is about, write your message and choose Send, and you get a reference by email.

Contact support is a form inside the app, so you need to be signed in. Anyone on your team can use it, whatever their role. It also works while your account is suspended for non-payment. If you cannot sign in, see why you may be locked out or how to reset a forgotten password. If you cannot sign in at all, write to [email protected].

  1. 1 Open the account menu at the bottom of the left rail and choose Contact support. It sits above Sign out.
  2. 2 Choose what your message is about.
  3. 3 Write your message. It must be at least 10 characters and at most 4,000.
  4. 4 Choose Send. The screen shows a reference number.

The choices are these:

ChoiceUse it for
Something isn't workingA page, a link or a mail did not behave as it should
A question about using itHow to do something, or what a screen means
A suggestionSomething that would make this work better for your firm

Alongside your message we receive the name of your firm, your email address and your role, the page you were on and your browser. The form takes no attachments.

We email you a copy of your message with the reference number straight away. Reply to that email to add anything, a screenshot included. Your reply goes onto the same thread. Replies from us come by email to the address you sign in with. The email on an account cannot be changed from the app.