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Open the paper-plane icon on that person's row and choose Stop reminders, and nothing is emailed to them.

You can stop reminders for one person while we are reminding them. Their row reads that we are reminding, with the date of the next reminder.

  1. 1 Open the request and find the person under Sent.
  2. 2 Choose the paper-plane icon on their row. A dialog opens under Reminders. It says how many of the 3 reminders have been sent.
  3. 3 Choose Stop reminders.

Reminders for that person end at once, and nothing is emailed to them. The row stops showing that we are reminding.

  • ✓Their link keeps working, and they can still upload.
  • ✓The reminders already sent still count towards the 3.
  • ✓From then on we nudge you at the usual points instead, so you can send the reminder yourself.
  • ✗Other people on the request are not affected. Stop each person separately.

To start again, choose the paper-plane icon and Send now and remind them. That sends an email at once and counts as one of the 3. If all 3 have been used, we send that person nothing more for this request.

Your client can also stop our emails to them with the link at the bottom of each email, which leads to Stop these emails. After that we send them nothing for your firm, and you are told to share their link another way.

Stopping reminders needs the Create and send requests switch on your role. To end every link on a request, close the request.