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Open the client's folder in Clients, then download one file from its tile, or download every document of one request or of the whole folder as a single zip.

Documents are downloaded from the client's folder. Open Clients and choose the person. On a request page, the link on a finished person's row opens the same folder.

The folder opens only for a role that includes See requests, clients and documents. Not in your role explains the message a screen shows when your role does not.

What you wantChooseYou get
One fileThe download icon on its tile, or Download this file while the document is openThe file itself
Every document of one requestDownload all on that request's cardOne zip
Every document of the personDownload everything at the top of the folderOne zip

Download everything appears once the client has sent something. Download all is greyed out when a request has no document left. A request you record consent only for has no documents to download.

A zip holds the documents that are still on file. A document that has been deleted is left out, and so are written answers. If every file was deleted after the page loaded, the app tells you there is nothing left to download.

Each file, alone or inside a zip, is saved under the client's name, the item it answers and its original file name.

Every download is recorded in your audit trail. A single file gets its own entry. A zip gets one entry for the whole set.