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Open Settings, edit the grievance contact name, grievance contact email or display name under Contact & display, and choose Save changes.

Only an admin can change these. The fields are in the first card of Settings, called Contact & display. Setting them for the first time uses the same card.

  1. 1 Edit the Grievance contact name, the Grievance contact email or the Display name.
  2. 2 Choose Save changes. The page confirms with Settings saved. Choose Discard instead to return the fields to what was last saved.

Settings has no field for your firm's name as you gave it at signup. The display name is how you change what your clients see. Leave it empty to go back to the signup name.

What changes where

A new display name shows on the pages your clients open and in the emails we send for you from the moment you save it. The notice of every request you create after that names your firm by it. A notice already created keeps the name it carried.

A new grievance contact goes into every request you create from then on. A request you already created keeps the contact its notice carried when you created it, because a notice cannot change after sending. A link you already issued therefore still shows the earlier contact in its notice.

The page your client sees after uploading, and their rights page, show the contact you have saved at the time they open them.

Once a grievance contact is set, you can change it but not remove it. Both the name and the email are required.

The change goes into the audit trail as Firm details updated.