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An admin chooses Export the audit trail on the Audit trail tab and gets a CSV of every entry in the current filter.

Only an admin can export the audit trail. A colleague whose role lets them read it does not get the button.

  1. 1 Open Activity and choose Audit trail.
  2. 2 To export part of the trail, filter it first.
  3. 3 Choose Export the audit trail at the top of the page. A CSV file downloads.

The button appears only when the list has at least one entry. The file holds every entry the current filter covers, newest first. The 500-entry limit on the screen does not apply to the file.

The file has one column for each part of an entry.

ColumnWhat it holds
#The entry's number
When (IST)The date and time of the event
What happenedThe same sentence the screen shows
PersonThe client the event concerns, by name
RequestThe request title
ByA colleague's email, the person, or system
Vialink, app, or empty for the system
Event typeThe kind of event
Hash (SHA-256)The entry's own fingerprint in the proof chain

Every export is itself recorded on the trail as Audit trail exported as a CSV. That entry carries the filter you used, the number of rows and the file's SHA-256 fingerprint. It is written after the file is made, so the file does not list its own export.