Tuesday 22 September

Good afternoon

Search clients and requests New request

Ready for you

2complete sets of documents waiting to be processed

Open the first one7 documents in this week

Closing within 3 days1

Partly in1

Open requests3

Where things stand

All Ready Partly in Nothing in Closing soon

All in · today 15:46

KYC documentsRajesh Kumar · [email protected]

3 of 3 in · ready to process

Partly in · 4 days left

KYC documentsAmit Patel · [email protected]

1 of 3 in

Closing in 2 days

KYC documentsSuresh Iyer · [email protected]

Nothing in yet · 3 documents

All in · yesterday

KYC documentsFatima Shaikh · [email protected]

3 of 3 in · ready to process

Nothing in yet · 9 days left

KYC documentsPriya Nair · [email protected]

Nothing in yet · 3 documents

What's been happening

See all

All documents received · Rajesh Kumar · KYC documents15:46

Consent recorded · Rajesh Kumar · KYC documents15:43

Link sent on WhatsApp · Priya Nair · KYC documents13:20

Documents received (some items still pending) · Amit Patel · KYC documents12:08

All documents received · Fatima Shaikh · KYC documentsYesterday

Documents in

This week · 7 arrived

MTWTFSS

The audit trail groups its entries into eight families, which are the filter chips on the Audit trail tab, and each entry reads in the sentence listed here.

The audit trail records what happened in your account, one entry per event. You can filter it by family, and the CSV export uses the same sentences. Some entries change their wording to name the fact they record, and the variants are listed with the entry.

Requests & links

Entry	When it appears
Request created	You created a request.
Request closed by the firm	You closed a request.
Renewal request closed, followed by why: answered, the link expired with the data, the firm decided instead, or the person withdrew consent	The link of a consent renewal was closed.
All documents received	A client has submitted every item you asked for.
Closed early by the person	A client finished with items still outstanding.
Link issued	An upload link was created for a client.
Link opened	A client's upload link was opened.
Link completed by the person	A client finished and closed their link.
Link refused: expired	Someone opened a link that has ended.
Link refused: replaced by a new link	Someone opened a link you replaced with a new one.
Link refused: the request is closed	Someone opened a link on a request that is closed.
Link refused: account unavailable	Someone opened a link while your account is unavailable.
Finished link opened again	A client opened a link they had already finished.
Link emailed by us	We emailed a client their link.
Link email could not be sent	We tried to email a client their link and the email failed.
Link copied, Link sent on WhatsApp, Link sent by email	You chose that way of sharing a link.
Link reissued	You issued a client a new link.
Link expiry extended	A link's end date was moved later.
A link expired with items outstanding	A link ended before the client had sent everything.
A consent link expired without an answer	A link on a consent-only request ended with no answer.
Reminders switched on	We were set to remind a client by email.
Reminders switched off	You stopped reminders for a client.
Reminder emailed by us	We emailed a client a reminder.
Reminder due: send a nudge	A reminder came due on a link we do not remind, so we nudged you to send it.
Template saved	You saved a template.
Starter template added at signup	We added your starter template when you created your account.
Template deleted	You deleted a template.
Notice version published	The notice for a request was written, and it stays as written.
Notice read in another language	A client read the notice in a language other than English. It appears once for each language of a notice version.

Consents

Entry	When it appears
Consent recorded	A client agreed to the notice on their upload link.
Consent recorded (renewal)	A client gave consent again on a consent renewal.
Consent recorded for documents held by the firm	A client gave consent on a request that records consent for documents you already hold.
Consent withdrawn	A consent was withdrawn.
Consent withdrawn: confirm deletion in the retention queue	A consent was withdrawn for documents you hold yourself, so you are asked to confirm that you deleted them.
Consent declined by the person	A client declined on a request that records consent for documents you already hold.
Rights link issued	A client's rights link was created when they consented.
Consent receipt emailed	A client asked us to email them their receipt.
Rights link opened by the person	A client opened their rights link. It appears at most once for a link on one day.

Documents

Entry	When it appears
Documents received	A client sent documents or answers. It reads Documents received (some items still pending) when required items are still outstanding.
Document replaced	A client replaced a document they had uploaded.
An upload was removed before submitting	A client removed a file before they sent it.
Unsubmitted upload cleared	We cleared a file that a client picked and never submitted.
A DigiLocker file failed its integrity check and was not stored	A file fetched from DigiLocker did not pass our check, so we did not keep it.

Retention & renewals

Entry	When it appears
Retention: a decision is coming up	A row opened in your Retention queue 15 days before a deletion date.
Retention: renewal started from the person's folder	You offered a renewal from a client's folder.
Retention: the person withdrew, confirm you have deleted what your firm holds	A client withdrew consent for documents you hold yourself, so a row opened in your Retention queue.
Retention: the relationship ended, confirm you have deleted what your firm holds	You marked the relationship as ended on a request that records consent for documents you hold yourself, so a row opened in your Retention queue.
Retention: decision recorded	You chose to renew, keep or delete on a Retention queue row.
Retention: consent renewal created	A consent renewal was created for a row.
Retention: consent renewal prepared automatically	We prepared the renewal ourselves, as your renewal setting says.
Retention: a consent renewal has not been sent	A renewal was still unsent ten days or five days before the date.
Consent renewed	A client agreed to a renewal.
Renewal declined	A client declined a renewal.
Retention: deleted on schedule	Documents were deleted on their date.
Retention: deleted on schedule, no decision recorded	A row reached its date and nobody had decided.
Retention: deleted on schedule, the person declined the renewal	A row reached its date after the client declined.
Retention: deleted on schedule, the renewal went unanswered	A row reached its date after the client did not answer.
Retention: deletion confirmed by the firm	You confirmed that you deleted documents you hold yourself. After a withdrawal it reads Retention: deletion confirmed by the firm after a withdrawal.
Retention: deletion confirmed by the firm (person erased)	You erased a client who had consented for documents you hold yourself.
Consent-renewal setting changed	An admin changed the consent renewal setting. This entry also appears under People & account.

Rights & erasure

Entry	When it appears
Rights request received: a copy, a correction or deletion	A client asked for that through their rights link.
Rights request received: a copy, a correction or deletion (recorded by the firm)	You recorded a request that a client made to you directly.
Rights request answered: done	You answered a request for a copy or a correction.
Rights request answered: data erased	You answered a deletion request by erasing the client.
Rights request answered: kept under law	You answered a deletion request by keeping the documents under a law.
Rights request declined	You declined a request.
Any of the four above, followed by (by their withdrawal)	The client withdrew consent while the request was open, and the withdrawal closed it.
Any of the four above, followed by (by the erasure)	You erased the client while the request was open, and the erasure closed it.
Person erased	A client's data was erased.
Data export served	A copy of one client's data was produced.
Correction applied	A client's details were corrected.

People & account

Entry	When it appears
Teammate invited	An admin invited a colleague.
Invitation resent	An admin resent an invitation.
Invitation withdrawn	An admin revoked an invitation.
Teammate joined	A colleague accepted an invitation.
Terms of Service and Privacy Policy accepted	A person accepted the Terms of Service and the Privacy Policy, at signup or when joining your firm.
Role changed: followed by the old and the new role	A colleague was moved to another role.
Role added, Role renamed, Role removed	An admin changed the list of roles. The entry names the role.
Role changed: followed by a role's name	An admin changed what a role can do. The entry says how many people were signed out.
Teammate disabled	An admin disabled a colleague.
Teammate re-enabled	An admin enabled a colleague again.
Firm created	Your firm's account was created.
Firm details updated	An admin changed the firm's details.
Logo updated	An admin added or replaced the logo.
Logo removed	An admin removed the logo.
Firm data shredded	The data of an account was erased.
Account created	A person created an account.
Verification email sent	We emailed a link to confirm an address.
Email verified	A person confirmed their address.
Password reset requested	Someone asked to reset a password.
Password reset	A password was reset.
Two-factor turned off	A person turned off their two-factor authentication.
Two-factor reset by an admin	An admin reset a colleague's two-factor authentication.
Two-factor reset by Confidential Dispatch support	We reset two-factor for the only admin after they wrote to us.

Views & sign-ins

Entry	When it appears
Document viewed	A colleague opened a document in the viewer.
Document downloaded	A colleague downloaded one document or several.
Signed in	A colleague signed in.
Signed out	A colleague signed out.
Sign-in failed	A sign-in attempt did not succeed.
Sign-in locked (too many attempts)	Sign-in for an account was paused after repeated failures.
Action refused (not permitted for this role)	A colleague tried an action that their role does not include.
Opened a page outside their role	A colleague opened a page that their role does not include. The entry names the page.

Breach & export

Entry	When it appears
Breach incident opened	You recorded a breach incident.
Breach incident: the date it became known was changed	The date the breach became known was edited.
Breach incident: the firm recorded that the affected people were told	You marked the letter to the affected people as sent.
Breach incident: the firm recorded its report to the Board	You marked the report to the Board as sent.
Breach incident closed	You closed a breach incident.
All clients exported as a CSV	An admin downloaded the client list.
Audit trail exported as a CSV	An admin downloaded the audit trail.
Export · documents & evidence	An admin downloaded a full export. The entry adds the part number when the export has several parts.
Export · documents only	An admin downloaded the documents of an export.
Export · evidence	An admin downloaded the evidence on its own.
Export limit reset by Confidential Dispatch support	We reset your export limit after you asked us to.

Plan and invoice entries appear under All only, because they belong to none of the eight families. They read Plan changed, Plan chosen at signup, Plan upgraded and Tax invoice issued.